Delivery & Returns
We accept payment by either a Credit or Debit card and also by Pay Pal.
Shipping is via Royal Mail 1st Class. We dispatch orders on weekdays up to 5pm. Royal mail quote delivery times 1-2 days. Delays can happen, If delivery takes more than 5 working days for a UK order - please contact us immediately. To Europe orders can take 10-14 Days.
For orders outside of the UK and Europe shipping can take between 14 and 30 days and there is a possibility that you may have to pay an import tax depending on your country.
We will declare the value of all products as the price on the website. Most of our products should not cause import duties or tax by your customs.
Libby Cup aims to give 100% satisfaction all our customers. We do know, however, that there may be occasions when you wish to return items. If, for any reason you are unhappy with an item you have received, you may return it within 14 days of purchase, un-opened and in its original condition to our address. Upon receipt, we will be happy to give you a full refund, or store credit for the item. Alternatively, you may wish to exchange it for another. Please note that post and packing costs are non-refundable. To return an item, please dispatch it in its original wrapping and accompanied by a note outlining your name, address and reason for return to:
HOO HAA LIMITED, Glanaber, Glandwr, Whitland, Wales, SA34 0XY